One thing that was something we all noticed in our state of the art analysis, was that some user-centered systems still had some unfinished or unnecessary functions that could have been removed to make the usage of system much easiter.
As mentioned, we are focusing on booking systems, so these systems were tested in different scale. One of the main points we also saw was that graphical presentation goes a long way towards user-centered design.
An overall feel was that the focus on the different systems should be on how the information is presented. Some systems had too much clutter and the most important things didn’t stand out.
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